Terms and Privacy

Privacy and Confidential Information. Our booking software includes processing of payments, back-end administration of customer information and submiting of confirmed reservations to clients. When making a booking you will need to provide confidential information like your personal details, passport numbers, address, telephone, credit card number, etc. We treat this information as strictly confidential and will be stored on our secure server. Confidential information will be accessed only by our credit card processor and the operator of the property you have reserved to confirm a booking. You are in control. An email will be sent to you by HostelsCentre.com to provide you with a written confirmation which you might need to show on arrival. Also special offers and planned activities during your stay will be sent to you. If you don´t want to receive this kind of information simply reply to the email with the subject line "unsubscribe". Credit Card Charges and Payments. Once you select the room /apartments you would like to stay at and confirm your acceptance for the booking, your credit card will be charged for 10% of the total amount of the stay. This amount serves to secure the availability for you at the selected property. This represents a NON-REFUNDABLE deposit and serves to cover HostelsCentre.com´s use of software, infrastructure, advertising and marketing expenses. Even if you cancel your reservation the 10% deposit will not be charged back to your credit card. By making a booking you accept these charges in return of our services. The rest of the amount payable for your stay is due on arrival or will be charged on arrival. Some bookings might require to pay a further deposit on top of the 10% charged by HostelsCentre.com deposit to confirm a booking under certain circumstances like large groups, long term stays, etc. All sensitive information exchanged between your computer and our site is encrypted using SSL. Our SSL Cert. is provided by Miva Merchant. This ensures that your information is transmitted securely and is safe from third parties. Hostelscenter/BCNLoft will appear on your credit card statement. You should be aware that where you link to another web site from this web site, that Hostelscenter.com has no control over that other web site. Accordingly, Hostelscenter.com cannot guarantee that the controller of that web site will respect your privacy in the same manner as us. Canceling a Reservation. You can cancel your reservation directly by contacting us. Generally cancelation policies are 24 to 48 hours, but in case of group bookings or longer stays there might be an extended period of a couple of days to several days and even weeks. If you don´t cancel within the specified time your credit card might be charged for the first night. Contacting us. If you have any question or concern related to privacy, our terms and conditions or credit card charges please contact us directly. You can email us and we will respond withing 24 to 48 hours. You will receive a confirmation email once you make a confirmed booking. You must print this receipt and show it to the property on arrival and for your own records.